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Customer Care Knowledge Base
Subscription Management

Subscription Management

Access step-by-step guides on signing-up, logging in, and managing your New Frontier Data subscription.

Login Credentials & Onboarding

How do I log in to Equio®?
How do I retrieve or reset my password?
Why can't I log in or access reports in Equio®?

Billing Preferences

How do I change my billing details?
What billing options are available?

Renewals & Cancellations

How can I upgrade my New Frontier Data subscription?
How do I renew my cancelled Equio® subscription?
Can I cancel my subscription at any time?
I thought Equio® was free now. Why was I charged again?

Subscription Terms of Use

Am I able to use the data within Equio® to create my own content? Am I able to share what I create?
Can I share or use the charts and graphs included within Equio®?
What am I permitted to do with a data product from the Data Marketplace?
Can I use screenshots to share Equio® contents?
What licensing rights are included with an Equio® Pro subscription?

Customer Care Knowledge Base

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